Exhibit Support Specialist

  • Pittsburgh, PA
  • Full Time
  • Exhibit Support
  • Mid Level

Deeplocal is hiring an Exhibit Support Specialist to provide outstanding customer support to Deeplocal's permanent interactive exhibit clients. This role is an opportunity for the right individual to learn a new industry, gain an understanding of how interactive exhibits work from the ground level, and move along a career path into a senior exhibit support role or a production role at Deeplocal.

The Exhibit Support Specialist will handle all incoming requests for exhibit maintenance from clients and coordinate with technical support staff, producers, engineering team members, and exhibit partners to schedule and track changes and repairs to installed interactive exhibits.

Strong communication and organizational skills, a positive attitude, and problem solving abilities are essential.

You’ll triage incoming requests, route them to the appropriate team members, track the requests' progress, and coordinate any changes or repairs that need to be completed. 

Responsibilities

  • Triage Incoming Requests - You’ll triage all incoming requests and route them to the right partner, technical, or production team members and track the progress of the request. You’ll be the primary point of communication for client support requests.
  • Manage Ticket Tracking System - Ensure all tickets are processed and communication with ticket owners is maintained until resolution.
  • Coordinate on-site work (repairs and maintenance) - Coordinate travel and on-site logistics for staff and partners during maintenance visits.
  • Manage Vendor Relationships for repairs and maintenance - Coordinating, scheduling, and escalating issues when exhibit subsystems owned by vendors has an issue.
  • Coordinate and Source Playtest freelance staff - During exhibit playtesting, work with project producers to coordinate testers.

Requirements

  • Experience working directly with clients
  • Excellent communication skills—both written and verbal
  • A basic understanding of technology (you don't need to know how to code but you do need to know a power cord from an ethernet cord)
  • Highly organized, responsive, and responsible
  • Experience with technical support preferred by not required
  • Experience with Jira preferred but not required

 

Location

This position is based in Pittsburgh, PA. Applicants must also be willing to travel to client locations as required throughout the lifecycle of a project. Travel time is approximately 10%.

Deeplocal COVID-19 Vaccine Policy

Based upon its strong commitment to the health, wellbeing and safety of its employees and their families, its clients, and the communities where it lives and works, Deeplocal has instituted a COVID-19 vaccine mandate and other COVID-19 related protocols, subject to any and all applicable state or local laws. Of course, our policies, procedures, and protocols are subject to change as conditions evolve. If an employment offer is made to you, you will be given a full opportunity to advise us if at that time you believe that you need to be excused from any specific requirements (including a vaccine mandate, if in place at that time) and Deeplocal will interact with you to fully understand, evaluate, and respond to any request for an accommodation, in strict accordance with all applicable laws.

About Deeplocal

Deeplocal is a quickly growing, internationally-recognized, creative technology company based in Pittsburgh, PA. Deeplocal’s team of 80+ includes experts in marketing, engineering, design, and fabrication who collaborate to develop never-seen-before physical experiences for brand clients. Our studio is located in a renovated brewery loft space in Sharpsburg, PA—just outside of Pittsburgh and within a few minutes of Lawrenceville.

Deeplocal has been named one of the Best Places to Work in Western Pennsylvania and has received numerous awards in advertising and design. Deeplocal’s work has been featured on Fast Company, Wired, NYTimes, USA Today, the Today Show, Good Morning America, Gizmodo, Engadget, Forbes, and many more.

Our Mission

Invent products and experiences for innovative brands.

Our Purpose

To be a place where amazing talent can invent, create, and inspire.

Our Core Values

  • Respectful
  • Efficient
  • Inventive
  • Resourceful
  • Humble

Benefits Include:

  • Competitive and comprehensive health care coverage  
  • Flexible retirement plan with employer matching
  • Paid vacation time and winter break 
  • Profit sharing 
  • Flexible work opportunities
  • Family and pet friendly policies, including best-in-industry parental leave
  • Fitness and public transportation subsidies
  • Community service flex time


 

Read More

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date